The new Holiday Inn Appleton is a personality and service-focused hotel that is looking for talented and enthusiastic team members! As part of Wisco Hotel Group, a well-established Wisconsin-based management company operating 14 hotels all in Wisconsin, you will find opportunities for growth, development and fun. Wisco Hotel Group offers benefits such as: paid vacation, holiday and sick pay, 401K, IHG hotel discounts and other bonus/incentives for meeting specific goals.
The role of the Bartender is to greet and welcome guests, creating a positive first impression while taking orders, making and delivering drinks.
-Deliver the food & beverage service culture by putting guests at ease, making genuine connections, and creating moments of delight
-Acknowledge and engage all guests and associates in a positive, helpful tone and manner
-Adhere to opening / closing checklists
-Assist guests during PM service
-Tend bar and maintain a presentable bar counter presentation during service.
-Have a strong working knowledge of all alcoholic offerings while adhering to the local alcohol standards of service
-Guide guests through the menu by answering questions about items and offering suggestions to help meet their needs
-Assist guests with beverages and any special seating requests
-Answer the telephone, present receipts, accept payments and follow cash handling procedures
-Clean menus and maintain back bar cleanliness and organization
-Ensure that the bar area is fully equipped with tools and products needed for service
-Thank guests for their orders and as they leave, invite them to return
-Relay guest comments and suggestions to the manager on duty
-Handle assigned house bank and all administrative paperwork
-Perform basic cleaning tasks as needed or directed by supervisor
-Fill in for absent staff as needed
-Adhere to all hotel policies
-Be prepared to answer guest questions regarding cooking times, ingredients and how an item is prepared
-Replenish supplies based on business forecasts in a timely manner and inform supervisor of low inventory items
-Complete closing/reconciliation activities
-Respond appropriately to guest complaints and implement appropriate service recovery guidelines to ensure total guest satisfaction
-Regularly seek and use guest feedback to ensure that special needs and requests are fulfilled
High School diploma or equivalent
6 months food service experience and bartending are beneficial
Basic reading, writing and math skills
Must speak fluent English
Flexible work schedule including possible nights, weekends, and/or holidays.
Carrying or lifting items weighing up to 50 pounds, and moving about the restaurant
Handling food objects; plates, trays, glasses, etc.
Bending, stooping and kneeling